1.1 These terms and conditions (“Conditions”) form the basis of the contract between You and New Zealand discover tours limited (“We”, “Us” or “Our”) (“Contract”). It is important that You read the Contract carefully to ensure that You understand Your rights and obligations. Your Contract may also include additional terms and conditions applicable to a special offer or promotion.
1.2 You confirm Your understanding and acceptance of the Conditions and the Contract by paying Your Booking Deposit or otherwise paying any part of the price of Your Tour.
1.3 If You make a Booking on behalf of any other person, You represent to Us that You have their authority to make the Booking on their behalf and to legally bind them to the terms of the Contract, including the Conditions. Each reference to “You”, “Your”, “Guest” or “Passenger” means the person who makes the Booking and each other person covered by the Booking.
1.4 Your transportation on any Tour, provided by a third party operator that is a separate legal entity and business and any information provided is done so with the understanding that the information may have been provided by the third party and should therefore only be used as a guideline. New Zealand Discovery Tours may use third party operators, suppliers or providers of some services and products and as such acts as agents for those. Any claim or liability resulting from those services or products is the responsibility of the operator ,supplier or provider.
1.5 Your Itinerary does not form part of the Contract.
1.6 We may amend these Conditions from time to time. If We amend the Conditions, We will publish the amended version on Our Website. We will also provide the current version of the Conditions to You upon request. You will be bound by the current version of the Conditions at the time You make Your Booking.
2. Meaning of Words
In these Conditions, the following words and expressions have the following meanings:
(a) “Booking” means the booking You have made with Us for the Tour.
(b) “Booking Deposit” means a booking deposit in an amount which We have notified You before You make Your Booking;
(c) “venue” means a venue constituting or forming part of Your Tour;
(d) “venue conditions” means the Operator’s conditions of carriage for a Passenger Service vehicle
(e) “venue director” means any person designated by Us as the venue director for any venue forming part of Your Tour.
(f) “Customer Service Contact Address” means the details for contacting Us set out in clause 13.1 of the Conditions.
(g) “Force Majeure” means any act of God, war, terrorism, fire, flood or any other extreme weather conditions, loss of power, epidemics or pandemics, industrial disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, semi government or other authorities, inability to obtain any necessary licence or consent and delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers), material shortages or other disruption to the Tour beyond Our control.
(i) “Guest Contact Details” means Your contact details which You have provided to Us at the time of making Your Booking, as amended by any written notice You may provide to Us from time to time in accordance with clause 13.4 of these Conditions.
(j) “Itinerary” means the Itinerary for Your Tour issued by Us, subject to any amendments made by Us from time to time in accordance with the Contract.
(k) “Operator” means the owner or operator of third party independent venue and or business
(l) “Personal Information” means information about You and any other person for whom You make a Booking, including Your name, address, phone number and other contact details, details of Your next of kin, Your passport number, credit or debit card details, and information about Your health, medical needs, dietary requirements and any disabilities or other special requirements.
(m) “Service Provider” means any independent contractor engaged by Us to provide a Tour or any part of a Tour, and includes an Operator.
(n) “Tour” means to the tour package You have booked with Us as outlined in Your Itinerary.
(o) “Tour Brochure” means the brochure for Your Tour published by Us and includes any amendments notified on Our Website from time to time.
(p) “Tour Departure Date” means the scheduled departure date for the Tour set out in Your Itinerary.
(q) “Tour Director” means any person designated by Us as the tour director for Your Tour.
(r) “Tour Price” means the total amount payable by You for the Tour. It includes the Booking Deposit.
(s) “Validity Period” means 30th july 2017 to 1st July 2018.
(t) “Website” means New Zealand discovery tours Limited website at newzealanddiscoverytours.com
3. Booking and Payment
3.1 You may make a Booking directly with Us or through a travel agent. Your Booking will be confirmed only when We have received:
(a) Your Booking Deposit; or
(b) if Your Booking is made 30 days or less before the Tour Departure Date, the Tour Price and all other amounts payable under the Contract.
3.2 Except as indicated in clause 3.8, We will notify You of the Tour Price and provide You with Your Itinerary at the time of making Your Booking
3.3 You must pay Your Booking Deposit within 7 days after making Your Booking. If We do not receive Your Booking Deposit within 7 days after You make Your Booking, We will automatically cancel Your Booking without further notice to You.
3.4 If You have made Your Booking through a travel agent, Your travel agent should forward Your Booking Deposit or Tour Price to Us on Your behalf. However, payments by You to Your travel agent are not considered to be payments by You to Us. We will consider payment has been received by Us only when We receive payment from Your travel agent.
3.5 Any accommodation, sightseeing or flights We book for You separately to those stated in Your Itinerary are not included in the Booking Deposit or Tour Price and You must pay both the deposit and full costs for such additional services separately to the Booking Deposit and Tour Price at the time which We notify You at or before You make Your Booking. Any requests for such additional services will not be processed until Your Booking Deposit is paid in full.
3.6 For some special offers, We may require payment of a further deposit before the balance of the Tour Price is due. We will notify You of any such requirement before You complete Your Booking and will confirm the payment details when we confirm Your Booking. You must make payment by the date notified by Us.
3.7 Except as required by law or in accordance with any additional Terms and conditions in writing, Booking Deposits are not refundable and are not transferable to other Tours or Bookings.
3.8 If You make Your Booking before 30 days of Your Tour Departure Date, You must pay Your Booking Deposit before we can process Your Booking and confirm Your Tour Price. Your Booking is not confirmed until You have paid the Tour Price. We will notify You of the Tour Price promptly after We have calculated it. If You do not confirm Your acceptance of the Tour Price in writing within 7 days of receipt of notification from Us, You will be deemed to have rejected the Tour Price. If You notify Us that You have rejected the Tour Price or if You are deemed to have rejected the Tour Price, We will cancel Your Booking and refund Your Booking Deposit if outside 30days from tour departure date. If You accept the Tour Price, You must pay the outstanding Tour Price before 30 days of the tour departure date, or We will cancel Your Booking and retain Your Booking Deposit.
3.9 If clause 3.8 does not apply, You must pay to Us the balance of the Tour Price and all other amounts payable under the Contract no later than 30 days before the Tour Departure Date.
3.10 If You wish to change any incidental component of Your Booking, such as any pre or post-tour accommodation or add-ons, You must contact Us. We may accept or reject Your request at our absolute discretion and if we accept, you must pay a change fee to Us in for each change accordance with clause 4.7(b) and any additional costs resulting from the change. Additional costs may include additional overnight accommodation required as a result of any change to Your itinerary.
3.11 You may cancel a booking by sending us written notice of cancellation at the customer service contact address. If You cancel a booking you will be liable to pay a cancellation fee in accordance with clause 4.8.
3.12 A name change for a guest or a change to the Tour Departure Date is considered a cancellation of the original Booking.
4. Prices, inclusions and fees
4.1 All Tour Prices are quoted in New Zealand Dollars.
4.2 If You pay us by credit card, the following surcharges will be added:
Credit card surcharge on Deposit Surcharge on Tour Price
or Other Fees and Charges
Visa 0% 3%
Mastercard 0% 3%
American Express 3% 3%
There is no surcharge for payments made by cash, cheque or direct transfer to Our nominated bank account.
4.3 Your Tour Price includes all bus transport from pick up to drop off points as indicated in the itinerary; the services of a venue Director (if applicable) and/or Tour Director; in New Zealand; meals as specified in Your Itinerary; internal flights as specified In Your Itinerary; accommodation; sightseeing and admissions, where stated; port charges; all gratuities and tipping on land tours and river cruises operated by Us; and any other specific inclusions identified in Your Itinerary.
4.4 Unless expressly listed in Your Itinerary as an inclusion, Your Tour Price does not include airfares; airline taxes; gratuities on venues, tours; additional optional activities; accommodation upgrades; meals not specified in Your Itinerary; drinks; laundry; passport fees; visas; vaccinations; medical assistance; government taxes and charges (excluding GST); or any items or expenses of a personal nature.
4.5 Unless stated as an inclusion in Your itinerary, overnight accommodation required to meet Your Tour and/or any flight connections are not included in the Tour Price and will be at Your expense.
4.6 We reserve the right not to honour any published prices that We determine were erroneous due to printing, electronic, or clerical error. If You make a Booking based on erroneous pricing, We will offer You the option of cancelling the Booking and receiving a refund of any amount paid by You or confirming the Booking by paying the difference between the erroneous price and the correct price, as determined by Us.
4.7 The following Fees are payable in addition to the Tour Price:
(a) If You book 30 days or less before the Tour Departure Date, You must pay in full your tour price immediately at time of Booking.
(b) If You change Your Booking, other than by varying the Tour Departure Date, You must pay a change fee of $50.00 per Booking. This fee is on account of administrative expenses incurred by Us in changing Your Tour and is a genuine and reasonable estimate of Our expenses.
(c) All monies payable for services provided are due upon invoice issue:
All monies due not settled within 90 days are subject to daily incurring interest charged at 4.5% per day
Interest accrues on a daily basis on the amount of outstanding debt (current outstanding principal balance) from the date the interest charges begin until you repay the debt.
4.8 If You cancel Your Tour for any reason prior to Your Tour Departure Date (including by changing Your Tour Departure Date or the name of a Guest), You will be liable for the following cancellation fees. With exception to Clause 4.8 (b.4)
Days of notice prior to Cancellation charge (per person)
(a) Land based tour commencement.
(a.1) 30 days or over full refund
(b.2) 30 to 21 days Loss of deposit
(b.3) 21 to 7 days 50% of Tour Price
(b.4) 7 days or less 100% of Tour Price
(b) Cruise ship shore excursion based commencement.
(b.1) If you cancel 7 days or more in advance of the scheduled departure, there is no cancellation fee & a full refund will be given.
(b.2) If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50% cancellation fee.
(b.3) If you cancel within 2 days of the scheduled departure, there is a 100% cancellation fee with exception
(b.4) If for whatever reason your ship is not able to dock on the day of your excursion then all monies paid will be refunded, Subject and with exception to you giving write notice of cancelation before tour commencement date/time of tour/excursion, with full details of cruise ship name, Booking reference, and reason for cancelation. If you fail to cancel a booking 12 hrs prior to tour/excursion commencement you will be liable to pay a cancellation fee in accordance with clause 4.8. (b.5)
(b.5) No refund will be given for non notification of cancelation of a Shore excursion within a 12 hr period of tour/excursion commencement.
(b.6) You may also be liable to pay cancellation fees to airlines and other third parties if charges have
4.9 We may vary Your Tour Price at any time before You have paid the Tour Price in full to the extent necessary to meet any increase in the Tour costs for reasons outside Our control, including airfares, fuel, government taxes and charges, exchange rate fluctuations or other Tour related costs or tariffs. We will not vary the Tour Price after we have received the total Tour Price from You, regardless of any increases in the costs incurred by us. We will notify you of any such variation using the guest contact details.
5. You are responsible for and must pay for all costs and expenses incurred by You as a result of any change made by You to Your Itinerary after Your Tour Departure Date. This includes changes due to illness or other personal reasons.
5.1 Cancellation, delays and changes to your itinerary/Tour/Shore Excursion
5.2 Your Booking is conditional on us receiving a minimum number of tour or venue passenger bookings to operate the Tour and ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, We may cancel or delay a scheduled Tour or Tour Departure Date.
5.3 We will endeavour to make any decision to cancel or delay a Tour or Venue, and to notify You of that decision, at our earliest opportunity prior to the scheduled Tour Departure Date.
(i) If We cancel a Tour, for whatever reason, before departure:
(ii) We will use reasonable endeavours to offer You the closest available tour or cruise departure. If the proposed alternative tour or cruise is:
(iii) cheaper than Your original Tour Price, We will refund the difference to You; or
(iiii) more expensive than Your original Tour Price, You must pay the difference to Us;
(v) if You accept the proposed alternative tour or cruise, Your Itinerary will be amended accordingly and We will give You an updated Itinerary;
(vi) if You do not accept the proposed alternative tour or cruise within 7 days of being notified by Us of the alternative, We will: cancel Your Booking, refund to You all monies paid directly to us and will have no further liability to you; and
(vii) We are not liable for any third party costs You may incur, which We have not booked on Your behalf, for example airfares or other arrangements booked independently through or paid to a travel agent.
5.5 If We delay the departure of a Tour, for whatever reason, for more than 7 days, You may terminate this Contract and We will provide You with, at Your option, either:
(a) a full refund of all amounts paid to us; or
(b) a credit towards future tours with Us which will be valid for 24 months from the date You notify Us of the termination of this Contract.
5.5 We will use reasonable endeavours to provide the Tour You have booked in accordance with Your Itinerary. However, due to the nature of travel, it may not always be possible for Us to adhere strictly to Your Itinerary and the Operator may need to make alterations to the Tour or Your Itinerary, before or after the commencement of the Tour. Where, due to circumstances outside of the Operators control, We are unable to provide the Tour in accordance with Your Itinerary, We will use reasonable endeavours to:
(a) give You reasonable notice of any alterations, but there may be circumstances beyond Our control in which alterations will be required with little, or no, advance notice; and
(b) provide or arrange appropriate alternative activities, transport and accommodation as required.
5.6 The circumstances in which Your Itinerary or the Tour may be altered include:
(a) high or low water levels in any river;
(b) unscheduled vessel or vehicle maintenance or other operational reasons;
(c) road, river or weather conditions;
(d) national or local holidays affecting the closure of public buildings or attractions;
(e) Force Majeure Events;
(f) emergency events, accidents, injuries or other incidents involving You or other passengers; and
(g) any other event beyond Our control.
5.7 New Zealand Discovery Tours, products and services are sold subject to the conditions of the Carriage of Goods Act 1979,
5.8 Alterations to Your Itinerary or the Tour may include:
(a) substitution of vessels, vehicles for part or the whole of a Tour;
(b) accomodation on vessels and/or vehicles;
(c) additional rest stops;
(d) substitution of alternate transportation, including the use of motor coaches;
(e) substitution of hotel accommodation for accommodation on a vessel;
(f) alterations to arrival and departure times;
(g) alterations to sightseeing activities; and
(h) reductions or increases in the time spent at a location.
5.9 If the Operator substitute any vessel, vehicles, motor coach or accommodation under this clause 5, they will use reasonable endeavours to provide You with a substitution of equivalent specification or quality, but some services and facilities may not be available for all substitute arrangements.
5.10 Any changes to Your Itinerary will be notified to You:
(a) if prior to Your Tour Departure Date, by phone, email or post using the Guest Contact Details; or
(b) if during Your Tour, personally by Your Cruise Director or Tour Director.
5.11 To the maximum extent permitted by law, You agree that We are not liable to You for, and You release Us from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to Your Itinerary or substitution carried out in accordance with this clause 5, including without limitation any:
(a) claim for distress, disappointment or loss of enjoyment arising from the alteration;
(b) additional personal expenses incurred by You, including for food, beverages and personal items; or
(c) costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by You for cancelling or changing those other arrangements or arising from a failure to meet a connection.
6. Your Tour obligations
6.1 For the comfort and safety of You and Your fellow passengers and other people, You must follow the Tour Director’s and venue Director’s instructions at all times.
6.2 If We, the venue Director, the Tour Director or Our staff or any Service Provider consider You are negatively affecting Your own health, safety or enjoyment, or that of other passengers, including by refusing to comply with instructions of the Tour Director or the venue Director, We may terminate the Contract and withdraw You from the Tour with immediate effect. If it is reasonably practicable to do so, the Tour Director or venue Director will provide a warning to You and allow You an opportunity to rectify Your behaviour before We withdraw You from the Tour.
6.3 If You are withdrawn from the Tour under clause 6.2, You must make Your own travel and other arrangements at Your own expense and We are not liable to You for any loss, cost or damage You may suffer or incur.
6.4 You must have a valid passport with an expiry date of at least six (6) months after the last scheduled day of Your Tour.
6.5 You must ensure that You obtain prior to the Tour Departure Date all required entry visas for all countries to be visited during the Tour, as failure to obtain correct documentation may affect Your participation in certain shore excursions and entry to certain countries during the Tour.
6.6 If You do not have the correct visa or other documentation necessary to enter a country or participate in any aspect of a Tour
(a) We will not refund to You all or any portion of the Tour Price; and
(b) You will be responsible for any costs You incur as a result of Your failure to obtain the required Documentation, including any costs associated with re-joining the Tour.
6.9 If You are unhappy with something that does or does not happen on Your Tour, You must first use all reasonable endeavours to negotiate with Us in good faith to settle the dispute before commencing proceedings in any court or tribunal. In the first instance You should raise Your concern with the Tour Director or the venue Director as soon as reasonably practicable as it may be possible for them to take steps to resolve Your concern with minimal delay.
7. Notification of General Risks
7.1 You acknowledge and agree that there are general risks associated with travelling, which are beyond Our control and We are not liable to You for any loss, cost or damage You may incur as a result of these general risks. Such general risks include:
(a) Tour variations or interruptions caused by road, river or weather conditions; national or local holidays affecting the closure of public buildings and attractions; Force Majeure Events; high water levels; low water levels; flooding; lock closures; unscheduled vessel or vehicle maintenance;
(b) changes to the Tour and Your Itinerary in the circumstances described in clause 5.6;
(c) forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; accidents; acts of terrorism or other criminal acts; changes to government visa or travel requirements; or
(d) other circumstances beyond Our control.
7.2 You acknowledge and agree that where the Tour, any part of the Tour, accommodation, flights or any other goods or service are not directly provided by Us, but is provided by a Service Provider, in the event of any dispute or claim including for loss, damage, breach of contract or negligence arising from the conduct of the Service Provider, You must pursue Your claim directly against the relevant Service Provider.
7.3 You must make Your own enquiries regarding Your Tour, including being aware of any relevant government travel safety warnings.
8.1These terms and conditions should be read subject to and in conjunction with the provisions of the Consumer Guarantees Act and the Fair Trading Act and do not affect the customers rights as expressed in these acts. the exercise of a right conferred by such a provision, or any of Our liability for breach of a guarantee, condition or warranty implied by such a provision, where it is unlawful to do so. All exclusions and limitations of Our liability under the Contract must be read subject to this clause.
8.2 You acknowledge and agree that We accept no responsibility and will not be liable to You (or any third party) for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with:
(a) any Tour risks or other aspects of the Tour disclosed to You in the Contract;
(b) any change to Your Itinerary or delays in departure or arrival times of aircraft, cruise ship or otherwise during the conduct of the Tour;
(c) any loss or damage to Your baggage or belongings;
(d) any personal injury or death resulting from the acts or omissions or negligence of any third parties providing goods or services to You during the Tour, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers and medical personnel; or
(e) any disappointment or loss of enjoyment due to circumstances outlined in the Contract or otherwise beyond Our control.
8.3 Subject to clause 8.1, but despite any other provision of the Contract, and to the extent permitted by law, Our maximum liability to You or any third party (including any claims of negligence by Us) is limited to the Tour Price You have paid to Us.
8.4 To the maximum extent permitted by law, You acknowledge and agree We are not liable to You, under any circumstances, for any loss of enjoyment, opportunity, profit, savings, revenue or interest or any other consequential or indirect, incidental, special or punitive loss, damage or expenses.
8.5 You acknowledge and agree that We are not liable for any delay or failure by Us or a Service Provider to perform Our obligations under the Contract, resulting from or as a consequence of a Force Majeure Event.
8.6 If a delay or failure occurs or is anticipated due to Force Majeure Event, Our obligations are suspended for the duration of the Force Majeure Event.
8.7 We may immediately terminate the Contract, if the Force Majeure Event delays performance of the Tour for a period of 7 days or more, calculated from the date We notify You of the Force Majeure Event.
8.8 To the extent permitted by law, all express or implied warranties, guarantees, representations, or terms are expressly excluded. Where the law implies any guarantee, condition or warranty which cannot be excluded, Our liability to You for breach of such an implied guarantee, condition or warranty is limited, to one or more of the following:
(a) in the case of goods: the repair of goods, replacement of goods, the supply of equivalent goods or the cost of repair, replacement or supply of equivalent goods; or
(b) in the case of services: supplying the services again or payment of the cost of supplying the services again.
8.9 Traveling on operator transport is provided solely by the Operator “(third party)”
8.10 We strongly recommend that You take out comprehensive travel insurance with a reputable insurance company to cover You against risks associated with Your Tour including cover for loss of luggage, medical expenses, costs and expenses incurred due to cancellations, delays or other disruptions.
9. Privacy and Data Protection
9.1 In order for Us to process Your Booking and provide the Tour to You, You will need to provide to Us, and We will need to use Personal Information. We will not provide you personal information to any third parties without your writer acknowledgment to do so.
9.2 We may also use Your name and the Guest Contact Details for marketing purposes, unless You tell Us that You do not want Us to do so. You may do this by contacting the Customer Service Contact Address.
10. General Provisions
10.1 We may only waive a right or remedy created under these Conditions in writing. Our delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does any waiver by Us (either wholly or in part) operate as a subsequent waiver of the same or any other right.
10.2 The Contract is governed by the laws in force in New Zealand.
10.3 The parties acknowledge to abide by the laws of New Zealand
10.4 Any term which is, by its nature, intended to survive termination of the Contract survives termination.
10.5 In these Conditions, unless the context otherwise indicates a contrary intention:
(a) headings are for convenience only and do not affect interpretation;
(b) singular includes the plural and vice versa;
(c) a reference to a party includes its successors, permitted assigns, administrators and substitutes;
(d) where a word or phrase is defined, its other grammatical forms have the corresponding meaning;
(e) the word ‘include’ in any form is not a word of limitation;
(f) no rules of construction apply to Our disadvantage on the basis that these Conditions or the Contract were prepared by Us;
(g) a reference to a natural person includes their personal representatives; and
(h) a reference to a body (including institute, association or authority) which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions.
10.6 The Tour Brochure and these Conditions are valid for Tour Departure Dates during the Validity Period unless otherwise indicated in Your Itinerary, and supersedes all previous brochures.
11. Important notices about Your Tour
11.1 Tour Participation
(a) Special needs: We welcome You if You have a disability or other special need, provided You are accompanied by a companion capable of providing all the assistance You require. Please note that although We will use reasonable endeavours to provide You with all the activities on Your Itinerary, depending on Your disability, You may not be able to participate in every activity and the Tour Director or Cruise Director will have the right to refuse Your participation if the Tour Director or Cruise Director believes Your health and safety or the health and safety of other passengers may be impacted by Your participation. You must advise Us (or Your travel agent) of any disability, medical condition or dietary requirement at the time of Booking.
(b) Facilities: It is important to note that:
(i) some Venues do not have elevators, and venues that are equipped with elevators may not have elevator access to all locations of the venue.
(ii) wheelchair passengers should be aware that access doors, rest rooms and corridors may not be wide enough to provide access for standard wheelchairs;
(iii) requests for modified rooms must be made at the time of Booking and are subject to availability;
(iv) for safety reasons, passengers in wheelchairs cannot be carried on boarding ramps (which may be steep due to water levels) whilst the vessel is tied up or at anchor, or on to motor coaches and vehicle’s; and
(v) wheelchairs and walkers can be carried in the luggage compartment of motorcoaches and vehicle’s subject to space limitations.
(c) Our discretion: We may, in Our absolute discretion, decline Your Booking if We are of the view that:
(i) We cannot adequately provide for any or all of Your special needs;
(ii) Your health, safety or enjoyment, or that of any other passengers attending the Tour may be at risk; or
(iii) You cannot or will not abide by any reasonable directions of the Tour Director or Cruise Director.
(a) images, inclusions and layout in the Tour Brochure are indicative only and may vary. Pictured representations of venues in Tour Brochures are not drawn to scale.
(b)Accomodation Your Tour Price is based on the Venue category indicated in the Tour Brochure. Upgrades are subject to availability and will be at an additional cost.
(c) Noise, Vibration and Odour: While We take reasonable steps to minimise noise, vibrations and odours on the venues and/or accomodation You acknowledge and accept that some noise, vibration and intermittent odours may be experienced at venues and/or accomodation and that We will not be liable to You in relation to any such noise, vibration or odours.
(d) Internet Service
(i) Internet facilities are not always available. Complimentary internet service does not apply to any third party suppliers unless they acknowledge with you directly.
(ii) Internet availability and quality may vary through New Zealand and can also be affected by technical issues, weather or unfavourable terrains and other factors outside Our control. We do not guarantee the availability or quality of internet connections.
(g) Tailormade Tours
(i) Tailor made tours have different levels of service and are restricted to the Taylor made Itinerary
(ii) Entrance fees, gratuities and transportation whilst usingTailor made tours are not included in Your Tour Price.
(iii) Tailor made tours and their content cannot be guaranteed in all locations.
(h) Taylor Made tours are available subject to availability at time of requirement
(i) Duck Tours, White Island tours and tours by boat and/or air are all subject to weather permitting safe operation of the tour
(j) Scenic Culinaire
(l) Photography: Our tours offer some of the most spectacular and beautiful photographic scenery in the world. However, We cannot guarantee that every scene or highlighted featured in a Tour Brochure or Itinerary will be available on each Tour. No refund will be available for any resulting missed scene or photographic “opportunity”.
(m) Smoking: Smoking is limited to designated smoking areas at venues and any other vessels and/or vehicles
(i) You acknowledge that We may restrict smoking to specific times and locations during Your venue for the comfort of all passengers.
(ii) Smoking is not permitted on coaches or such other places as nominated by Us from time to time.
(iii) Although We will use reasonable endeavours to ensure there are opportunities for You to smoke during the Tour, We cannot guarantee such opportunities will be available.
(n) Medical Services
(i) Tours and venues do not carry a doctor however medical services may be called at Your own expense.
(iii) We are not, and Our Service Providers are not, liable regarding the provision of any medical care You may require or choose to accept during the Tour.
(a) Seat rotation: To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all of Our coaches and You must follow the seat rotation system.
(b) Travel sickness: If You suffer from travel sickness, You should arrange medication or other alternatives to treat symptoms, as We cannot make allowances for this.
12. Additional Important Information
12.1 Air Travel and baggage
(a) Airfare Conditions
(i) Discounted airfares are subject to availability and conditions apply.
(ii) Our reservations consultant will book the most appropriate fare for Your Tour.
(iii) Some discounted airfares have conditions which make them unsuitable to be used in conjunction with Our tours. Full details and conditions may be obtained from Your travel agent. If You have any questions or concerns please contact Our reservations consultant.
(iv) Airfares booked as part of Your Tour will be through the most appropriate route although may not be a direct flight; some included flights are unescorted. If You request a customised route or direct flight You will be responsible for all additional costs.
(v) Dependant on departure date and time of booking the required booking class for airfare offer may be too far in advance to book with the appropriate airline. If the required booking class is unavailable air surcharges may apply. The flight quote including air taxes and surcharges will be confirmed once all air sectors are booked and confirmed.
(vi) Taxes are defined as all airline and government taxes and surcharges. Taxes are subject to change and will be advised at the time of flight reservation.
(vii) Please contact Your travel agent for applicable rules and regulations relating to Your air travel.
(viii) All early bird airfare deals are subject to availability and scheduled for travel to meet the Tour Departure Dates set out in the Tour Brochure. Any requests outside of the tour dates may incur seasonal surcharges as enforced by the airline.
(b) Airport Transfers
(i) Airport transfers are only available on request
(ii) Passengers who have purchased Our pre and post Tour hotel accommodation and airfares will be provided airport transfers to/from their hotel in the Tour start or end city only, on the day of the pre or post accommodation booking.
(iii) No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations.
(iv) If You miss the pre-booked transfer You will be responsible for making Your own way to the Tour departure point, at Your own expense.
(vi) Airport transfers may be group transfers scheduled to coincide with multiple flight arrival and departure times. Private transfers are available and are to be priced accordingly
(c) Carriers: The carriers (including airlines, rail and sea carriers used in association with the tours) are not responsible for statements or features in Tour Brochures. The conditions of sale of each carrier constitute a separate contract between You and the carrier and We have no responsibility in relation to contracts between You and the carriers.
(i) Tour participants are entitled to one suitcase per person. Your suitcase must not exceed 76 x 53 x 28cms (30’’ x 21’’x 11’’) and must not weigh more than 23kg (50lbs).
(ii) Airline passengers should consult with their airline as size and weight restrictions may vary from airline to airline and also according to the class booked.
(iii) It is Your responsibility to ensure Your luggage complies with these requirements and You acknowledge that We, contracted carriers or Service Providers may elect not to carry overweight items.
(iv) You will be responsible for any excess baggage charges.
12.2 Sightseeing, Excursions and Special Activities on Tour
(a) Sightseeing: Sightseeing in many historic towns and cities can only be undertaken by walking tours as motor coach, mini bus access may not be possible. Consequently, a reasonable level of fitness is required as the sightseeing tour may involve steps and extensive walking over uneven surfaces.
(b) Mountain Excursions: Some tours include mountain excursions involving high altitudes. Please consult with Your doctor to ensure that You have an adequate level of fitness and are in good health before participating in these excursions.
12.3 Passenger Requirements
(a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met.
(b) Solo Passengers and Single Accommodation
(i) Prices quoted in Tour Brochures are on a twin share basis. If Your Booking is not a twin share booking We will notify You of the applicable single supplement rate, and You must pay the single supplement rate for the Tour, at the time of Booking.
(c) Young Passengers:
(i) Passengers under the age of 18 years (as at the Tour Departure Date) must be accompanied by an adult and share their accommodation with an adult.
12.4 Maps, Pictures and Images
(a) Maps: Maps or tour depictions contained in Tour Brochures or any other brochures We issue are intended as an indication only and should not be relied upon as the actual route to be taken during the Tour.
(b) Images: All images in Tour Brochures represent typical scenes and descriptive detail for each tour, however it is possible that the particular subject matter may not be seen or experienced on Your Tour. Also, some pictures may have been digitally enhanced.
12.5 Hotel Accommodation
(a) Substitution: We may substitute hotel accommodation of a similar standard in the place of the advertised hotel due to hotel availability issues. Any changes will be notified once confirmed with the hotel.
(b) Responsibility: Although We have taken reasonable steps to secure the most suitable hotel accommodation in the area of the Tour, We are not liable to You for the quality, size or fitness of hotel rooms.
12.6 Deposit Protection
(a) we advice suitable insurance to be in place to protect your deposit and any cost incurred
13. Contact Details
13.1 To make, change or cancel a Booking or to make any enquiries regarding a Booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows:
Mobile & Emergency:0064-275366747
Free Phone in New Zealand: 0800-7654321
New Zealand and International: 0064- 7574-2996
Postal: 1 Ascarina Way,
Bay of Plenty
This is the Customer Service Contact Address.
13.2 Our customer service centre is open from 7.30am to 6.00pm Monday to Friday and 9.00am to 1.00pm Saturday (excluding public holidays ). Although We hope You won’t need it, Our after-hours emergency number when calling in New Zealand is 0064275366747.
13.3 If You need to contact us during your tour, we recommend that if it is practicable to do so, in the first instance You should try to contact the Tour Director or venue Director. Depending on the purpose of Your contact, they may be able to assist You, but otherwise they may direct You to contact Our customer service centre.